Return policy

How to return an item ?

You have 14 days from receipt of your order to return the product (s).

​ WARNING :

The returned product must be intact, in its original packaging. Items returned open, incomplete, damaged, damaged or soiled are not accepted.

A returned package without a customer number and / or order number cannot be processed.

Return for refund or exchange

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1. Write to us at: contact@lacophena.fr . Fill in the reason for return as well as your order number by confirming your contact details. If your return is validated by our services, you will receive a return slip and the delivery will be taken care of by our services.
    

2. Prepare your product for return: pack it as much as possible so that it is protected during transport, ideally in the original package.
    

3. Drop off your package at the nearest post office.
    

Receipt of a defective product or damaged package.

If you notice once your package has been received that a product has been damaged:

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1. Take pictures of your defective items.

2. Contact us at contact@lacophena.fr . We will respond as soon as possible.

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