Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Products have a shelf life of 36 months unopened. Once opened, we recommend using them within 12 months to ensure their effectiveness and freshness.

No. In accordance with European regulations, none of our products or ingredients are tested on animals.

This can happen. If you were using conventional treatments, your skin or hair may take a little while to adapt. This is a temporary phase that often precedes lasting improvement.

Once your order has been shipped, you will receive an email with a tracking link.

Delivery times vary depending on your location, but generally, parcels are delivered within 3 to 5 business days in metropolitan France.

If your order has not yet been prepared, it may sometimes be possible to modify or cancel it. Contact us as soon as possible via the contact form or at contact.yatamani@lacophena.fr.

Contact us within 48 hours with photos of the product concerned. Together, we will find the best solution: replacement, refund or credit note.

This service is not yet available, but we are working on it! Stay tuned for updates on its launch.

We accept payments by credit card (Visa, Mastercard, American Express) as well as other secure solutions available at the time of payment.

Yes, payments are secure. Your banking details are never stored on our site.

Payment is debited immediately after your order is confirmed, regardless of the payment method used.

Yes, installment payment is available through certain solutions offered at checkout, such as PayPal or other options depending on your eligibility.

Delivery charges depend on your zone:

• France: €6 (free for purchases over €30)
  
• European Union: €12 (free for purchases over €40)
  
• French Overseas Departments and Territories: €25 (free for purchases over €100)
  

Yes, you have a period of 14 days after receiving your order to exercise your right of withdrawal.

Simply contact us at contact.yatamani@lacophena.fr to inform us of your return request. Products must be unopened, unused, and in their original condition.

Return shipping costs are at your expense, except in the case of an error on our part or a defective product. In this case, they will be reimbursed to you.

Refunds are processed within a maximum of 14 days after receipt of the returned products and verification of their condition.