Return policy
How to return an item ?
You have 14 days from receipt of your order to return the product (s).
​ WARNING :
The returned product must be intact, in its original packaging. Items returned open, incomplete, damaged, damaged or soiled are not accepted.
A returned package without a customer number and / or order number cannot be processed.
Return for refund or exchange
​
Write to us at: contact@lacophena.fr . Fill in the reason for return as well as your order number by confirming your contact details. If your return is validated by our services, you will receive a return slip and the delivery will be taken care of by our services.
Prepare your product for return: pack it as much as possible so that it is protected during transport, ideally in the original package.
Drop off your package at the nearest post office.
Receipt of a defective product or damaged package.
If you notice once your package has been received that a product has been damaged:
​
Take pictures of your defective items.
Contact us at contact@lacophena.fr . We will respond as soon as possible.
​
​